FAQ
FAQ
Why Comfort Colors?
Speaking from personal experience, Comfort Colors instantly becomes your favorite t-shirt, tank top, and sweatshirt. They are soft and relaxed, made of most excellent heavy weight ring-spun cotton with a lived-in vintage feel. We absolutely love them for their true comfort, rich colors, and enduring quality.
How is everything made?
Every printed piece is made to order just for you. No minimums, no mass runs sitting in a warehouse. When you order, it's printed and shipped just for you, which means a little more wait time and a lot less waste.
How long until my order ships?
Made to order pieces typically take 3–5 business days to produce, plus transit time. You'll get tracking as soon as it's on its way. Feather earrings and other handmade goods ship within 1–2 business days. Domestic shipping is 3-5 days, depending on destination location.
What's the printing process?
We use direct-to-garment (DTG) printing for fine detail and lasting color on Comfort Colors garment-dyed tees, tanks, and sweatshirts — soft, pre-washed, and built to get better with age.
What if my item arrives damaged or misprinted?
Reach out to us directly and we'll make it right — replacement or refund, no hassle. Just include a photo of the issue so we can fix it fast. Please visit our Refund Policy for specifics.
Do you accept returns or issue refunds?
Short answer, yes. If something is wrong with your item please reach out directly to Field & Wing Co. within 30 days of your purchase and we will do our best to make it right: hello@fieldwingco.com.
Long answer: Because each piece is made specifically for you, our fulfillment service provider can not direct accept returns or exchanges for sizing or preference. They will accept returns for damaged, defective, or misprinted items.
But please do not simply return to our third party shipper, as the item will be lost in a vortex.
Please do reach out to us directly at hello@fieldwingco.com with any issues.
Also visit our Refund Policy for specifics. And thank you for supporting our small business!
What is the process and timeframe for returns?
As stated above, reach out to us within 30 days of making your order. We are real people running a small family business and will be available to communicate about whatever problem you have.
How do I find my size?
Each product page has a size chart specific to that garment. Comfort Colors are Unisex sizing which tends to run closer to men's sizes. Women please size down as a general rule.
For instance, if I typically wear an XL in women's sizes I wear a L in Comfort Colors.
With that considered, they do tend to run true to size with a relaxed, lived-in garment-dyed feel. So if you like things much roomier, we'd size up.
How should I care for my piece?
Comfort Colors and our DTG printing are excellent quality. But proper care will help sustain that quality in the long term.
Wash cold, inside out, and hang or lay flat to dry. Skip the dryer heat if you can — it'll keep the print and the fabric looking good for years, not just seasons. People love Comfort Colors for the amazing texture of fabric and often will become your favorite go-to apparel.
Are your totes and other goods eco-friendly?
Where we can, yes. Our totes are certified organic cotton twill (GOTS and OCS certified, OEKO-TEX® approved, and vegan). We chose materials that hold up to the same standard our designs do.
Are the feather earrings really handmade?
Yes — hand-tied from rooster saddle hackle feathers, made as one of a kind and in small batches. These are distinct from our printed goods and sell both online and at festivals, so availability can shift.
Due to the unique nature of each earring pair, you will receive the exact pair that you order. If there is a mix-up or one of us humans has made a mistake, please reach out and we will do our best to resolve any issues: hello@fieldwingco.com.
Where are you based?
Field & Wing Co. is rooted in the Rogue Valley of Southern Oregon inspiration from the land and plants around us shape everything we design.
Do you ship internationally?
We do. But our platform is designed to work with specific international zones, so international shipping is limited. If you are in a zone that is not listed, please reach out directly and we will attempt to figure something out.