Refund policy

We have a 30-day return policy:

  • So you have 30 days after purchasing your item to request a return.

Our apparel is made to order. This means that our products are made especially for you. We are a small business operating on slim profit margins, doing what we do because we truly love it and it brings us joy!!

We also stand by the high quality of our products. 

For that reason we are able to accept returns or offer replacements based on: 

  • Receiving the wrong item entirely
  • Item arrives damaged
  • Item is defective or misprinted
  • Item is lost in a shipment vortex 

To be eligible for a return or replacement:

  • You contact us within 30 days of purchase
  • Your item is in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • You’ll need to provide:
    • Your order number as proof of purchase
    • Reason for return
    • Photos of the misprint, damage, or defect

To start a return, please contact us directly at hello@fieldwingco.com.

Once your return is accepted, we’ll send you a return shipping address.

Please note: Items sent back to some random Printful return address will be lost in the vortex!

So please, reach out directly with any issues and we will do our best to make it right. 
hello@fieldwingco.com. 

Made to order
Our apparel is print on demand by Printful, which means that it is made to order and shipped directly by them. Printful is well known to be a reliable, consistent fulfillment service with highest quality standards.

At Field & Wing we always stand by our highest quality standard, so please reach out directly to us with any issues.  

We also primarily use Comfort Colors, which is a well loved brand known for their vintage style comfort and amazing line of colors. Comfort Colors come in Uni-sex sizing, so please pay attention to the size chart that is provided to ensure you order the right size to be especially made for you.

We at Field & Wing fall in love with our Comfort Colors every time. We hope you do too!

Made to order
Our earrings are handmade right here in our studio. Every pair is unique and carries its own character of the highest quality handcrafted goods. We have made earrings for over 30 years and continue the craft solely because it is fun and we love it. Our customers always come back with friends and family, spreading the love, and we hope that you do too!

That said, if you are unhappy with your earring purchase, please reach out and we will stand by our store's 30 day return policy as stated above. We will always do our best to make things right.

Damages and issues
We and our fulfillment service both guarantee quality. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Photos showing the damage or defect are required for refund or replacement based on quality issues. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Again, please reach out to us directly at:  hello@fieldwingco.com.

Refund timeframe
We will notify you within 1-2 business days of receiving your refund request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Patience is much appreciated and well earned. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@fieldwingco.com.